CALL US : 310 832 9981   

Shipping & Returns

Shipping Terms:

In order to keep our prices low TheChickenHutch.Com charges actual UPS rates on all shipments unless the item has special shipping terms displayed. If your order includes items that are oversize or over weight for UPS we will ship via common carrier (truck freight). We will contact you with a shipping cost estimate if you have oversize or overweight items before your order is processed.

Note: UPS will not deliver to P.O. Box addresses, please provide us with an actual street address for delivery of your order.

We offer UPS 3-day, 2-day, and next day air service for "rush" orders. PLEASE NOTE: If you select air service your quoted shipping charge at check-out may NOT be correct (SOME ITEMS MAY NOT BE ELIGIBLE FOR AIR SHIPMENT). UPS air shipment rates are based on shipping weight and volume (size of package) the quoted shipping rates are based on weight only and WILL VARY DEPENDING ON PACKAGE SIZE. If the ACTUAL shipping cost of your order is greater than 50% of the order we will contact you with the actual shipping costs before we ship your order.

International Orders:

We are happy to ship almost anywhere in the world, via surface or air freight. All shipping charges are the responsibility of the customer as well as all import duties, taxes and customs fees that may be incurred. Payment for international shipments is by wire transfer.

Order Cancellation:

Orders may be canceled ONLY if they have NOT been shipped. Customers are responsible for all shipping charges (both out going and return) for orders that are canceled or refused after they have been shipped. Orders for products that have been "special ordered" (products we do not normally stock) may NOT be canceled.

Returns:

We will accept returns on all items except "Special order" items, providing the following conditions are met.
*R/A number is obtained from our customer service desk, BEFORE item(s) are returned 310 832-9981.
*Return requests must be made within 15 days of shipping date.
*All returned product must be in original packaging and in UNUSED and RE-SALABLE condition.
*Customer is responsible for all shipping charges on returned product.
*Return must have the R/A number on the outside of the package and be shipped to our California warehouse at the following address:
TheChickenHutch.Com
305 North Harbor Blvd.
San Pedro, Ca 90731
In order to return product you must first obtain a R/A number from our customer service desk. An R/A number may be obtained by calling 1 310 832-9981 M-F 10am to 6pm Pacific Time or email at orderdesk@thechickenhutch.com When returning an item the R/A number must be marked on the outside of the shipping carton. Returns received without R/A numbers will be refused.

Defective Items:

Defective items (due to manufacturers defect) will be Replaced or Repaired, depending on the manufacturers policy. Some items may have to be returned to the manufacturer for repair or replacement. Our customer service department will assist if this is necessary.

Shipping Damage:

In the event that a shipment arrives in damaged condition a report must be filed with us within 48 hours of receipt of the shipment. We may be contacted via phone at 310 832-9981 or email orderdesk@thechickenhutch.com.

Payment Methods:

We accept the following credit cards, Visa, Mastercard, Discover, and American Express. Paypal, and Wire Transfers are also accepted.